The unreasonable expectations of clients seem to be something that is now part and parcel of the law. I fear that we are now part of the Brave New World of consumerism, and that clients who have had their expectations elevated to fever pitch by round-faced smug-boy Nicky Campbell off of Watchdog, now expect their e-mails to be answered within 15 nanoseconds.
I particularly enjoy receiving e-mails that say “Did you receive my e-mail?” or “I phoned you 15 minutes ago and you haven’t phoned me back.” These are messages that fill my day with joy, and make me leap to my feet and shout: “I love my work – I was born to serve.”
The customer is not always right. Now and again the customer is irritating. But – and it is an important but – the customer also pays my mortgage.
Nightcap
15 years ago
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